What happens if something I bought is defective?
We assess repairs and defective item claims on a case-by-case basis. If you received an item that is defective, please email us at email@example.com with the following information:
- Order number
- Name of the item(s)
- Photo(s) of the damage
We are unable to honor defective item claims or any order-related errors after 30 days from the date of purchase.
We will accept returns that meet the following criteria:
-Purchase was made within the last 30 days
-Returned items must be postmarked or shipped within 30 days from the original purchase date
-Unwashed and unworn items purchased in the last 30 days
If your order does not meet the above criteria, no refund will be issued.
What items are non-refundable?
-Items marked as final sale
-Baby products already used
To return your product, contact us at firstname.lastname@example.org for our shipping address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, it is recommended using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
How will you be refunded for items purchased with a discount?
Should you return an item, where you receive a discount that is applicable over a certain order value and the return takes the order value below that threshold, the discount will need to be taken into account when the refund is made. For example, if an order is placed for $130 with a discount applied 'Save $10 over $100 spend' and an item worth $40 is returned for refund. The $10 discount would no longer be applicable as the order value becomes only $90. As such when the refund is made it will be for a total of $30 rather than $40.
How soon will I get my refund?
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you have any questions whatsoever, please reach out to us at email@example.com
How long does shipping take?
Typically, our standard shipping is via USPS First Class and FedEx. Due to nationwide carrier delays, please allow extra time for your package to be delivered (can be up to 3-4 weeks on occasion).
*Due to Covid-19 restrictions, carriers are NOT currently guaranteeing shipping times.
Where can I track my order?
You will receive your tracking number via email shortly after your order ships. Due to carrier delays, please allow up to 10 business days for your package to scan in transit.
What if the package says delivered but I didn't receive it?
If your package says delivered but you didn't receive it, please confirm the shipping address and check other possible locations around the delivery area where the package could've been dropped or received by someone else.
Packages are sometimes prematurely marked as delivered by carriers. We ask that you wait 3 business days after the package is marked as delivered. If the package doesn't arrive after 3 business days, please reach out to our customer service team and we will find a solution.
ORDER DELIVERY DELAYS
Please ensure all address and delivery information is correct prior to placing the order. Incorrect or missing information may delay your order.
Orders are delivered by post office (USPS) or a carrier. Some carriers require someone to be home to accept the package. Please respond ASAP to notices to pickup your package and reschedule delivery.
There will be no reshipping arrangement made in case packages are returned to us or our fulfillment partners for wrong addresses, incomplete addresses and returned due to unavailability to receive a package. Any refunds processed due to delivery issues may be subject to a restocking fee.
RETURNED / UNCLAIMED PACKAGES
If a package is unclaimed or refused by the recipient, we will not issue a refund. Once the package returns to mumhack or our fulfillment partners, we will contact you for the correct address and you are responsible for the additional shipping and handling costs associated with the package.
Mumhack is not responsible for any custom fees, if applicable, once the items have shipped. By purchasing our products, you consent that one or more packages shipped may get custom fees when they arrive to your country.
LOST/DAMAGED/STOLEN BY USPS/UPS/COURIER SERVICES
Mumhack is not responsible for any errors or delays from the post office (USPS). If your package has been lost in transit, please contact your local post office to file a claim. in addition, Mumhack is not responsible for stolen packages.